Privacy policy

Silsilah Studio respects your privacy and treats your information with care. We collect only what we need to fulfill your order, provide support, and improve your experience.

What we collect

When you visit or purchase from our store, we may collect:

Contact details (name, email, phone number if provided)
Shipping and billing address
Order details and order history
Account information (if you create an account)
Device and usage information (IP address, browser type, pages viewed, time spent)
Customer support communications

Payments and card information

We use secure payment providers to process transactions, including Safepay (Private) Limited and other Shopify-supported payment partners.

We do not store your full card number or payment credentials.
Payment information is handled securely by our payment processors and Shopify’s checkout systems.

How we use your information

We use your information to:

Process and fulfill your orders
Provide shipping updates and customer support
Prevent fraud and secure transactions
Improve our store, products, and customer experience
Send marketing emails/SMS only if you opt in (you can unsubscribe anytime)

Sharing your information

We share limited information with trusted service providers only as needed, such as:

Shopify (our ecommerce platform)
Payment processors (to process your payment)
Shipping carriers and logistics partners (to deliver your order)
Analytics and advertising partners (to understand performance and show relevant ads)

These providers are authorized to use your information only to perform services for us.