Contact
Questions about a piece, an order, or which line is right for you — reach us directly. A person reads and answers every message, usually within one business day.
Before You Write
Sizing, fiber, and care questions are often answered faster on the relevant page:
- Materials & Care — fiber types, washing, storage.
- Transparency — what we disclose and why.
- Gift Guide — help choosing by budget or occasion.
Get in Touch
For order-specific questions, include your order number if you have one — it lets us answer faster.
Where We're Based
Silsilah Studio is based in Lahore, Pakistan. Our shawls are made in Azad Kashmir. See The House for the full story.
Customer Support Email: support@silsilahstudio.com
Support Hours: Monday–Friday, 09:00–21:00 (Pakistan Standard Time)
Registered Operations Office (Pakistan):
12-D, CCA II, Phase 5, DHA, Lahore, Punjab 54000, Pakistan
Mailing & Branding Address (United States):
6350 Main Street, Houston, Texas 77005, United States